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Richard Wardrop
Sep 20, 20192 min read
Is WhatsApp the next big thing for social customer service?
Should you consider WhatsApp as a social customer service channel for your business? Discover nine reasons WhatsApp might benefit your commu
Richard Wardrop
Jan 28, 20194 min read
The importance of community management
What is community management, why is it important and who is doing it well? This blog takes a look and provides top tips and examples.
Gail Malcolm
Jan 23, 20194 min read
Employee Advocacy and Social Selling
How your employees can help increase sales and enhance brand authenticity with not just your customers, but your organisation as well.
Richard Wardrop
Nov 2, 20184 min read
How to handle a social media crisis
A guide to how to spot and react to a social media crisis when it occurs - as well as how to prevent one in the first place!
Richard Wardrop
Sep 17, 20184 min read
Should you have a separate customer service Twitter account?
Many brands on Twitter have a dedicated support channel to separate marketing activity from customer service. But is this the right approach
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